-
What
products will now carry a five-year warranty?
-
To
whom does the five-year warranty apply?
-
What
products are excluded from the new five-year warranty?
-
Does
the five-year warranty apply to internal Retail Kit purchased
after the new warranty date, even if the printed box indicates
only a three-year warranty?
-
Does
the five-year warranty apply to products that customers may
have purchased just last week?
-
What
warranty period will apply to products ordered today but shipped
after the new warranty date?
-
Will
hard drives with high capacity, SATA, or larger cache continue
to offer a longer warranty than other drives?
top
1.
What products will now carry a five-year warranty?
All internal hard drives designed for PC’s, notebook and enterprise
systems that are shipped through Seagate’s Authorized Distribution
and Retail Channels.
top
2. To whom does the five-year warranty apply?
The five-year warranty applies to all customers who purchase drives
either directly through Seagate (distributors), or through the Authorized
Distribution channel. This includes Channel SIs, System Builders,
Retail customers, and Bare drive customers who purchase through
Distributors. There will be no changes to our OEM/System Manufacturer
agreements that purchase product directly from Seagate.
top
3. What products are excluded
from the new five-year warranty?
The only products that are excluded are our retail external hard
drives (external retail products, pocket drives, portable &
compact flash drives). They are treated much more like a storage
appliance and are used in very different operating
environments. We have a competitive one-year warranty on external
drives in the Americas, and a two-year warranty in the EMEA countries.
top
4.
Does the five-year warranty apply to internal Retail Kit purchased
after the new warranty date, even if the printed box indicates only
a 3-year warranty?
Yes, if purchased after July 26, 2004 the internal products will
have the five-year warranty. Packaging reflecting the new warranty
will soon be on Retail shelves. If Retail customers have questions
about the warranty on their internal Retail products, the can access
their warranty information at www.seagate.com.
top
5. Does the five-year warranty apply to products
purchased just last week?
The warranty is retroactive to all eligible drives that were purchased
from Seagate after July 26, 2004.
top
6. What warranty period will
apply to products ordered today but shipped after the new warranty
date?
five Years.
top
7 . Will hard drives with high capacity, SATA, or larger cache continue
to offer a longer warranty than other drives?
No, all PS drives will have a five year warranty.
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